Shipping & returns

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

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To be eligible for a return, your item must be unused and in the condition you received it.

It must also be in its original packaging.

Refunds (if applicable):
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined. If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

Late or missing refunds (if applicable):

If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take some time for your refund to appear officially. Then contact your bank. Posting a refund is often preceded by a processing time. If you have taken all these steps and you still have not received your refund, contact us at the following address: madameglitters.contact@gmail.com

 

Sale or promotion items (if applicable):

Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Dispatch :To return your product, please contact us by email madameglitters.contact@gmail.com and we will give you the postal address to make the return.

The shipping costs associated with returning your item are your responsibility. They are not refundable.

If you receive a refund, the cost of return shipping will be deducted. Depending on where you live, the time it takes to receive your exchanged product may vary. If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment.

We do not guarantee that we will receive the returned item.

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**** The refund should be finalized within 3 working days after our receipt of the package, but for some banks the refund may take up to 7 working days before appearing on your statement.